TROUBLESHOOTING WIRELESS INTERNET PROBLEMS
If you are experiencing a slow internet connection or no connection.
- Inspect your equipment. Look for any loose connectors. Cables can become loose or damaged from moving the equipment and hand tightening is fine. If you see damaged Pass Word equipment, please contact our service department as soon as possible.
- Make certain your network cards & router or switches status lights are lit. Reboot your network hardware (switch's, hubs, router, etc.) if link lights are not illuminated.
- If the Pass Word wireless power injector power light is not on (your system may not have a status light) then check to make sure the unit is plugged in and power is available. This unit does require power to operate. You may have reboot the CPE by unplugging power from power injector unit wait 30 seconds, and plug power back into power injector. This will often restore service problems caused by momentary power outages and surges.
- Turn off firewalls to ensure these are not blocking your internet access. There are many firewalls that are either software or hardware based. Many firewalls employ a learning mode to help block undesirable traffic. It is common for firewalls to filter good networks by mistake. Firewall filtering often blocks mail server addresses and DNS.
- Attempt to determine where your connection is failing starting from your computer and working your way out to our wireless connection to the internet.
- DNS Configuration: 216.229.160.10 & 207.170.210.162
- Router Configuration: Older systems will have a static WAN IP of 10.0.0.2 and the Motorola systems will have a dynamic WAN IP.
Configuring Outlook E Mail
Depending on your version of Microsoft Outlook, some things may appear on your screen in various configurations. This a basic setup for Microsoft Outlook.
- Open Outlook
- Click on the "Tools" option at the top
- Select "Accounts" from the list
- On the screen that comes up, click on the “Add” button, and choose “Mail”
- When asked for the following information, fill in the required fields and click on the “Next” button to proceed through the Outlook Wizard
- Display Name is the name that recipients of your email will see. It can be set as your name, company name, etc.
- E-mail Address – Enter in your new Pass Word E-mail address (that our technician provided you). It should be in the format of username@pwimail.net or username@fastlane-i.com
- My incoming mail server – POP3
- Incoming Mail Server – mail.pwimail.net or mail.fastlane-i.com
- Outgoing Mail SMTP Server - mail.pwimail.net or mail.fastlane-i.com
- Account Name – username@pwimail.net or username@fastlane-i.com
- Account Password – Your password
- Method To Connect To The Internet - Select LAN option number 2, "Connect using my local area network (LAN)"
- Once you have entered in all the information, you will be guided to a screen that says Finish. Click Finish and then click the Close button. Now you will be ready to use your new Pass Word account with Outlook!
CHECKING YOU E MAIL SETTINGS in Outlook Express or Microsoft Outlook
- Click on the top bar
- Click Accounts
- Click on name of account your trying to access
- Click Properties
- Click Servers tab
- Settings should be:
- Incoming mail server is a POP 3 server
- Incoming mail (POP 3) mail.pwimail.net or mail.fastlane-i.com
- Outgoing mail (SMTP) mail.pwimail.net or mail.fastlane-i.com
- Make certain Log on using secure password authentication is not checked.
- Make certain my server requires authentication box is checked.
- Click the Connections tab and set to connect using my local area connection
Clearing your Temporary Internet Files to boost your internet performance
Your browser keeps track of your surfing habits for later use. These cookie logs also includes many files containing sounds, photos, graphics, video clips, etc. that take up valuable hard drive space. You can open your browser's Options settings where you have the ability to clear your Cache and Temporary Internet Files removing these on a periodic basis will reduce unnecessary clutter from your hard drive.
If still unable to access internet contact Customer support department at 509-624-5235
If you are not receiving email.
Our email server uses a "Grey List." The first time that someone sends you an email, the senders address is placed in the "Grey List." After the sender sends you another email, our system will recognize the email address as being valid and then add it to the "White List." You will now beable to receive emails from that sender.
509-624-5235 Phone • 800-669-8737 Toll Free
1303 W. First Ave. • Spokane, WA 99201
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